1-Year Limited Warranty 

​Have a warranty issue or return, contact the EBE Technical Support Team at bike@ebikeedmontn.com or phone at 1-780.249.2453.

The Support Team will work with you on the problem to identify potential simple fixes.

DETERMINING WHETHER DAMAGE OR DEFECT COVERED UNDER WARRANTY OR RETURN IS AT THE SOLE DISCRETION OF EBE.

All EBike Edmonton Inc. (“EBE”) ebikes (the “ebikes”), and their Covered Components (as defined herein), are protected against defects for one year from the purchase date in accordance with the following terms:

  • Limited Warranty covers the original purchaser.

  • The Warranty Period begins from the date of purchase of the ebike. 

  • The Limited Warranty is limited to the replacement of the defective item.

  • Covered components include; the battery, frame, forks, stem, handlebar, seat post, bottom bracket, crankset, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, and LCD display. (each a “Covered Component”).

  • The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

  •  If a Covered Component is covered by warranty and defective, EBE will: replace or repair the defective Covered Component with new or refurbished parts.

  • Shipping and handling charges are not included or covered by warranty.

  • Warranty matters must follow the Claims Process procedures.

  • Limited Warranty does not cover commercial sales or resellers.

  • DETERMINING WHETHER DAMAGE OR DEFECT TO AN E-BIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE AT THE SOLE DISCRETION OF EBE.

This Limited Warranty Does Not Cover:

  • Accessories. Normal wear and tear and modifications.

  • Seats, baskets, rims, tires, spokes, tubes, brake pads, cables and housing, grips, chain, kickstand, pedals, reflectors, lights and light bulbs.

  • Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, freezing or improper maintenance, use or storage.

  • Damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

  • The battery is not warranted from damage resulting from power surges, use of an improper charger, improper charging, improper maintenance or other such misuse, normal wear, tampering, cracked or damaged case,  water damage, or freezing.

  • Purchases subject to credit card chargebacks void the Limited Warranty.

  • Any Service or Repair.

Product Disclaimer Notice

  • Ebike Edmonton Inc. makes no warranty, representation, or guarantee regarding the information contained herein or the suitability of its products and services for any particular purpose, nor does Ebike Edmonton Inc. assume any liability whatsoever arising out of the application or use of any product.

  • The entire risk of use of the products and their suitability is entirely with the Buyer or user of the product.

  • The Buyer shall not rely on any data and performance specifications or parameters provided by Ebike Edmonton Inc.  

  • The pictures, logos, color and specifications may vary and may not be an exact representation of the item.

  • Information regarding the expected range on a single charge on one of our bikes is an estimate and varies according to factors.

  • All of our ebikes are street legal in accordance with the federal laws of Canada. It is your responsibility to be aware of specific local restrictions on the use or operation of the ebike in your community. 

  • ​Any alterations, modifications, or other changes made to the ebike following your purchase that affect the safety, operation, or mechanics of the ebike and shall void the Warranty and shall be at your sole risk.

Shipping Damage:

Damage to a Covered Component or accessories during shipping is not covered by this Limited Warranty. 

To help with your Shipper's Damage claim:

  • Notify EBE of the damage in the shipping process within five (5) days of your receipt of the ebike;

  • Provide EBE with a dated picture of the damaged Covered Component.

  • Keep all original packaging and paperwork included with the item; and

  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

  • Shipping damage claims are time-sensitive and it is your responsibility to immediately inspect the ebike for damage upon receipt.

 
 Credit Card Chargebacks:

If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

CLAIMS PROCESS:

EBE WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

In order to receive a replacement for a Covered Component under this Limited Warranty, you must:

Contact the EBE Technical Support team by email at bike@ebikeedmonton.com or by phone at 1-780-249-2453 (BIKE). 

  • If the Covered Component must be replaced, we will provide you with instructions for returning the Covered Component. 

  • You will be responsible for shipping costs associated with returning a Covered Component.

  • Replacement Covered Components shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND EBE’S ENTIRE LIABILITY AND OUR LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE E-BIKE.  WE  ARE NOT LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW EBE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

RETURN POLICY

If you’re not satisfied with an item, you may return or exchange it within 5 days of the original purchase date. Ebikes must not have more than 5 kilometers on the odometer, to be returnable. See Returns - Ordered And Received below.

ACCESSORIES

Helmets are not returnable.

Accessories sold at a discount are not refundable.

Accessories are returnable for a full refund within 30 days of the original purchase date. The original purchase receipt must accompany the refund. A refund can only be made on the original method of purchase.

Have a Return contact the EBE Technical Support team by email at bike@ebikeedmonton.com or by phone at 1-825.343.2453.

 

  • Purchased Products that have not yet shipped may be canceled for a full refund.

  • Contact us and obtain an RMA Return of Merchandise Authorization prior to returning any item.

  • Take pictures to help us with your return and warranty.

  • You have up to 5 days or up to 5 kilometers, to try your Ebike. If you do not like it after 5 days, or 5 kilometers or less, you can return it in the same boxes and packing material it came with along with all the paperwork.

  • Returned items are subject to a twenty-five percent (25%) restocking fee.

  • Payment processing fees on purchases or returns are not refundable.

  • Refunds will be made to the same form of payment as the original purchase.

  • Shipping Fees, Chargebacks and Payment Processing Fees are non-refundable.

  • Any Products sent back to EBE without the written consent of EBE shall be rejected and returned to you at your cost. 

  • Refunds or exchanges are not accepted on reduce priced items, discounted special/custom orders or items, or accessories.

 
Purchase Terms and Conditions

These Consumer Purchase Terms and Conditions (the “Terms”) are an agreement between you and Ebike Edmonton Inc., a Canada limited liability company (“EBE”, “us” or “we”), and apply to all consumer purchases by you of any model of EBE’s electric bikes (“ebike(s)”) and/or related accessories or other products offered by EBE (collectively with ebikes, the “Products”) in Canada only.

 

Purchases are subject to the applicable Terms and Conditions contained on our website. By purchasing any Products from EBE, whether online or through our Agent,  you hereby agree to these Terms in their entirety.

1. DISCLAIMER OF IMPLIED WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY EBE, INCLUDING BUT NOT LIMITED TO THE EBIKES, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. EBE AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SUITABILITY, QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN PARTICULAR, EBE, ITS AFFILIATES, AGENTS, EMPLOYEES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY: (A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.

2. LIABILITY. WE ARE ONLY LIABLE TO YOU FOR LOSSES THAT YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE. OUR LIABILITY FOR SUCH LOSSES SHALL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; (ii) FRAUD; (iii) FRAUDULENT MISREPRESENTATION; OR (iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY. YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.

3. DISCLAIMER OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EBE OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF EBE, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

ACKNOWLEDGEMENT AND INDEMNIFICATION.

 

1. You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties, and their property, or to the property of EBE.

2. You agree to hold harmless EBE, its directors, officers, employees, agents, members, partners, suppliers, and licensors in respect of all liabilities, loss, expenses, fines, suits, claims, demands, action,s or causes of action of any kind and howsoever caused and for which the Purchaser may become liable or by reason of breach or non-performance of any covenant, agreement or proviso, including the safe operation of the Product or by reason of an act or default by the Purchaser including property damage, personal injury, injury to others, or death. This indemnity shall, where the breach, non-performance, damage to property, personal injury or death occurs during the ownership of the Product, survive the termination of ownership.

3. You agree to protect and indemnify EBE, its directors, officers, employees, agents, members, partners, suppliers, and licensors and hold harmless from, including those of third parties, and against any and all loss, claims, liability, or costs (including court costs and attorney's fees) incurred by reason of: (a) Any damage to any property or any injury, including death, to any person occurring form the use of our Products or (b) The use, conduct or management of anything whatsoever done by you or others of our Product; (c) You or others fail to comply with any and all governmental laws, ordinances, and regulations or terms of this Agreement applicable to the condition or use of the Product.  You further agree that EBE shall not be liable for any personal injuries or damage to any goods, wares, or property, regardless of how such injuries or damages may be caused.

 

4. You agree to release, waive, defend, indemnify, and hold EBE and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any third-party claim or demand, including reasonable attorneys’ fees, relating to or arising from: (a) your purchase or use of any Products; (b) any violation by you of these Terms; or (c) your violation of another party’s rights or applicable law. EBE reserves the right to assume, at its sole expense, the exclusive defense, and control of any matter subject to indemnification by you, in which event you will fully cooperate with EBE in asserting any available defenses.​

 

These Terms and any disputes between you and EBE will be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflicts of laws.

 

  1. We reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.

 

HOW TO CONTACT EBIKE EDMONTON Inc. If you have any questions or comments regarding these Terms, you may contact EBE by any of the methods available on our website at www.ebikeedmonton.com or by email at bike@ebikeedmonton.com.

Last updated: August 3, 2022